Bringing my home technology (and me) up to speed.

As I always had access to work devices and support, I never really paid much attention to the technology at home. I didn’t invest in updating or upgrading as much as I should as there was no real need. When I was elected to Southam Town Council, most of the meetings were face-to-face. But when the pandemic hit we were suddenly forced to use remote platforms for meetings of the various committees and working parties.  My home technology wasn’t going to present a professional or reliable platform for Council work.

So, I called Gary at Cool Breeze. He knew my situation, assessed what needed doing and suggested, as an immediate solution that he lend me a laptop so that I could start using Zoom and Teams for my Council meetings (instead of my phone).  I was immediately equipped with the technology to allow me to get on with my job.

But I needed my own laptop so again I asked Gary if he could help. He quickly managed to source a Dell (I had used these at work so was very familiar with them) at a really good price, set it up, installed it within a very short space of time and with little interruption to my work.

I had very little knowledge about OneDrive and what it could do and Gary helped me with a tutorial, enabling me to keep files and documents organised and safe. He has been there for me at every stage and is always on hand for help and advice.

Gary goes over and above to help.  He has given our Town Clerk advice and support on our social media (that we are not very good at). I do hope that the opportunity will arise for us to use him in the future to help the Town Council as he makes it his job to find out about how we need to use technology so that he can always advise us appropriately.

Gary puts you at ease and explains things clearly and simply. He is never patronising. I have introduced him to a couple of my friends, and they have been really happy with his service. Gary’s customer care is second to none.